Effective from : 29 September 2026
CaLeo Academy respects the privacy of students, parents, guardians, teachers and other users of our educational services.
This Privacy Policy explains how personal information may be collected, used, stored, shared and protected when you use:
- caleoacademy.com;
- learn.caleoacademy.com;
- CaLeo Academy courses and educational services;
- registration and enrolment systems;
- assessments and certification services;
- communications; and
- other CaLeo Academy services that link to this Privacy Policy.
CaLeo Academy is a CaLeo.life initiative.
For privacy questions, personal-data requests or grievances, contact:
Email: caleoacademy@gmail.com
In this Policy, “CaLeo Academy”, “CaLeo”, “we”, “us” and “our” refer to the operator of CaLeo Academy.
1. Scope
This Privacy Policy applies to personal information processed through CaLeo Academy websites, the LMS, course enrolment, learning activities, assessments, certificates, customer support, communications and related educational Services.
Additional notices may be provided where a particular Service collects information not ordinarily covered by this Policy.
External websites and independent third-party services have their own privacy practices.
2. Information We May Collect
The information collected depends on how you use CaLeo Academy.
Account and Identity Information
We may collect:
- name;
- username;
- email address;
- mobile number;
- password credentials stored in protected or hashed form;
- profile photograph;
- date of birth or age;
- address;
- city, state or country;
- language preference; and
- account identifiers.
Not every category is required from every learner.
Educational Information
We may process:
- school or institution;
- class or standard;
- educational board or curriculum;
- subjects;
- examination being prepared for;
- course enrolments;
- lesson progress;
- attendance;
- quiz and examination attempts;
- scores;
- answers;
- assignments;
- projects;
- teacher feedback;
- certificates;
- learning history; and
- academic preferences.
Parent or Guardian Information
For learners who are minors, information may include:
- parent or guardian name;
- relationship to the learner;
- email address;
- mobile number;
- account details;
- consent information;
- verification records; and
- information required to associate the parent or guardian with a learner.
Payment and Transaction Information
For paid Services, we may process:
- courses purchased;
- order information;
- transaction amounts;
- coupons or discounts;
- payment status;
- invoice information;
- transaction identifiers;
- refund records; and
- limited billing information received from payment providers.
Full bank-account, card or UPI authentication information is ordinarily handled by the applicable payment service provider rather than stored directly by CaLeo Academy.
Technical Information
Our systems may automatically receive information including:
- IP address;
- browser type;
- device type;
- operating system;
- login times;
- pages or lessons accessed;
- session information;
- referral information;
- approximate location derived from IP address;
- browser or device identifiers;
- diagnostic logs; and
- security events.
Communications
We may retain:
- emails;
- enquiries;
- support requests;
- complaints;
- course questions;
- feedback;
- messages; and
- grievance correspondence.
Live Classes
Where live learning is provided, information may include:
- participant name;
- audio;
- video;
- chat messages;
- attendance information; and
- recordings where recording is enabled.
Where sessions are recorded, learners should ordinarily be informed.
User-Generated Content
The LMS may process:
- questions;
- discussion posts;
- reviews;
- comments;
- assignments;
- uploaded files;
- project work; and
- other content submitted by users.
Users should avoid unnecessarily sharing sensitive personal information in public or shared discussion areas.
3. Information About Children
CaLeo Academy provides education to learners who may be under 18 years of age.
We aim to apply additional safeguards to personal information relating to children.
Depending on the Service and applicable legal requirements, we may:
- ask for age or date of birth;
- obtain parent or guardian details;
- seek or verify parent/guardian consent;
- link student and parent accounts;
- restrict certain features;
- apply additional privacy protections;
- restrict behavioural advertising or profiling involving children;
- limit public communication features; and
- conduct reasonable verification where required.
Parents and lawful guardians may contact caleoacademy@gmail.com regarding information associated with their child’s account.
Children must not misrepresent their age in order to bypass applicable parental-consent procedures.
4. Why We Process Personal Information
We may process personal information for the following purposes.
Providing Educational Services
This includes:
- creating accounts;
- authenticating users;
- enrolling learners;
- delivering courses;
- tracking lesson progress;
- managing live classes;
- recording attendance;
- conducting assessments;
- evaluating assignments;
- providing teacher feedback;
- issuing certificates; and
- providing parent dashboards.
Transactions
Information may be used to:
- process orders;
- verify payments;
- manage coupons and discounts;
- manage subscriptions;
- issue invoices;
- process refunds; and
- maintain financial records.
Communications
We may use contact details to:
- provide account notifications;
- send course updates;
- provide class reminders;
- notify users about assessments;
- send security alerts;
- respond to support enquiries;
- communicate with parents or guardians; and
- provide information about enrolled programmes.
Improving Educational Services
Information may be analysed to:
- identify technical issues;
- understand learner engagement;
- improve course design;
- improve educational effectiveness;
- develop new features;
- maintain quality;
- improve accessibility; and
- improve the learner experience.
Aggregated or de-identified information may be used where appropriate.
Security and Academic Integrity
Information may be processed to:
- prevent account abuse;
- investigate fraud;
- detect unauthorised access;
- prevent impersonation;
- investigate academic misconduct;
- maintain security logs;
- protect Platform infrastructure; and
- enforce our Terms of Use.
Legal Compliance
We may process information where necessary to:
- maintain statutory records;
- comply with accounting or tax requirements;
- respond to lawful requests;
- resolve disputes;
- protect legal rights;
- comply with consumer-protection requirements; and
- comply with applicable law.
5. Consent
Where applicable law requires consent, CaLeo Academy will seek appropriate consent before or when collecting the relevant information.
Where processing relies on consent, users may request withdrawal of that consent.
Requests may be sent to:
Withdrawal of consent may affect our ability to provide Services that genuinely require the relevant information.
Withdrawal does not ordinarily invalidate processing lawfully carried out before consent was withdrawn.
6. Necessary Course Communications
Registered users may receive communications necessary for the operation of their account or enrolled programme, including:
- enrolment confirmations;
- payment confirmations;
- password-reset messages;
- course updates;
- schedule changes;
- class reminders;
- assignment deadlines;
- examination notices;
- certificate notifications;
- security notifications; and
- important policy changes.
These are operational communications and are different from optional marketing.
7. Marketing Communications
Where permitted, CaLeo Academy may communicate information about:
- new courses;
- educational programmes;
- workshops;
- events;
- scholarships; and
- related educational opportunities.
Where consent is required, such communications will be sent subject to appropriate consent.
Users may unsubscribe from optional promotional communications.
Unsubscribing from marketing does not normally affect essential account or course communications.
8. Cookies and Similar Technologies
Our websites and LMS may use cookies and related technologies for purposes such as:
- authentication;
- account security;
- maintaining sessions;
- remembering preferences;
- shopping-cart functions;
- analytics;
- performance monitoring; and
- fraud prevention.
Third-party services integrated with the Platform may also use cookies.
Where required, appropriate information or choices concerning non-essential cookies may be provided.
9. Payment Processing
Payments may be handled by independent payment-service providers.
Payment credentials may be submitted directly to those providers.
CaLeo Academy may retain information confirming the transaction, including:
- amount;
- payment status;
- payment date;
- transaction reference;
- invoice information; and
- refund status.
Users should also review the privacy practices of the payment provider used for a transaction.
10. Sharing of Personal Information
CaLeo Academy does not sell learner personal information as a business model.
Information may be shared where reasonably necessary to provide or protect the Service.
Potential recipients include:
Hosting and Technology Providers
Providers supporting:
- website hosting;
- databases;
- backups;
- security;
- content delivery; and
- application infrastructure.
Learning Technology Providers
Where external systems are used for:
- LMS functions;
- assessments;
- video delivery;
- live classes; or
- educational tools.
Payment Providers
Information may be exchanged as necessary to complete payments, verify transactions and issue refunds.
Communication Providers
Authorised providers may support:
- email;
- SMS;
- messaging;
- notifications; and
- similar communications.
Analytics and Security Providers
Such providers may assist with:
- Platform performance;
- security;
- fraud prevention;
- diagnostics; and
- analytics.
Teachers and Authorised Staff
Teachers and authorised personnel may access learner information necessary to:
- teach;
- assess;
- provide feedback;
- administer courses; and
- support learners.
Parents and Guardians
Where a verified parent or guardian account is linked to a learner, selected educational information may be made available through parent-facing functionality.
Professional Advisers
Information may be shared with appropriately authorised accountants, auditors, lawyers or other professional advisers where necessary.
Legal Authorities
Information may be disclosed where required by:
- applicable law;
- court order;
- lawful governmental process; or
- another legally valid requirement.
11. Public and Community Areas
Information posted in reviews, forums, discussion sections or other shared areas may be visible to other users.
Users should not post:
- passwords;
- banking information;
- home addresses;
- identification documents;
- confidential health information; or
- another person’s private information
in public discussion areas.
12. Learner Photographs, Achievements and Testimonials
Course enrolment alone should not be interpreted as unrestricted permission for CaLeo Academy to publicly advertise a learner’s identifiable:
- photograph;
- video;
- testimonial;
- examination result;
- academic achievement; or
- personal story.
Where separate consent is appropriate or required, it will be obtained.
For children, parent or guardian involvement may be required.
13. Data Security
CaLeo Academy aims to use reasonable technical, organisational and administrative safeguards appropriate to the information being processed.
Measures may include:
- role-based access;
- authentication;
- password hashing;
- encrypted connections;
- secure hosting;
- backups;
- audit logs;
- software updates;
- security monitoring; and
- restricted administrative access.
No internet-connected service can guarantee absolute security.
Users should protect their credentials and immediately contact caleoacademy@gmail.com if unauthorised access is suspected.
14. Security Incidents and Data Breaches
Where a security incident affects personal information, CaLeo Academy will take reasonable steps to:
- investigate;
- contain the incident;
- reduce harm;
- restore security; and
- take corrective action.
Where applicable law requires notification to affected individuals or authorities, required notifications will be made.
15. Data Retention
Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal and operational requirements.
Different information may have different retention periods.
For example:
Account information may be retained while an account is active and for an appropriate period afterwards.
Learning and certification records may be retained where necessary to maintain educational history and allow certificate verification.
Financial records may be retained for statutory accounting, tax or transaction-record requirements.
Security records may be kept for appropriate periods for cybersecurity and fraud prevention.
Complaints and grievances may be retained where needed to document their resolution.
Information that is no longer reasonably required may be deleted, anonymised or securely archived.
16. Account Closure and Data Deletion
Users may request account closure or submit a personal-data request by emailing:
Account closure does not always require immediate deletion of every record.
Information may remain where reasonably necessary or legally permitted for:
- transaction records;
- statutory compliance;
- certificate verification;
- academic records;
- fraud prevention;
- safeguarding;
- dispute resolution;
- cybersecurity; or
- establishment or defence of legal claims.
17. Access and Correction
Users may request correction of inaccurate or incomplete personal information.
Where Platform features allow it, users may directly update selected profile information.
Requests may also be sent to:
We may require reasonable identity verification before releasing or changing personal information.
18. Erasure Requests
Users may request deletion of personal information where applicable.
A deletion request may be limited where continued retention remains necessary or legally permitted for reasons such as:
- statutory requirements;
- transaction records;
- certificate verification;
- academic integrity;
- security;
- fraud prevention;
- disputes; or
- legal claims.
19. Withdrawal of Consent
Where processing relies upon consent, consent may be withdrawn by contacting:
The practical consequence will depend on the information concerned.
For example, withdrawal from optional promotional communications should not prevent course access, while withdrawal relating to information necessary to maintain an LMS account may make continued delivery of that Service impossible.
20. Children’s Data Requests
A parent or lawful guardian may contact us regarding information associated with their child’s account at:
We may require reasonable verification that the requesting person is authorised to act for the learner.
Some academic, transaction, safeguarding or certificate records may still need to be retained where lawful and necessary.
21. Data Processing Outside India
Some hosting, technology or service providers may operate infrastructure outside India.
Where personal information is processed outside India, CaLeo Academy intends to use arrangements consistent with applicable Indian data-protection requirements and any restrictions imposed by competent authorities.
22. Third-Party Websites
The Platform may link to:
- examination authorities;
- educational resources;
- video platforms;
- payment services; or
- other websites.
Independent third-party websites are governed by their own privacy practices.
CaLeo Academy does not control the privacy practices of independent third parties.
23. Automated Systems and Artificial Intelligence
CaLeo Academy may use automated or artificial-intelligence-assisted systems for purposes such as:
- educational content development;
- question generation;
- learning support;
- search;
- recommendations;
- administration;
- analytics; and
- quality assurance.
Where such systems process personal information, appropriate privacy and access safeguards should apply.
CaLeo Academy does not intend to make significant consequential decisions affecting learners solely through automated systems without appropriate safeguards where human review or other protection is required.
24. Changes to This Privacy Policy
This Privacy Policy may be updated as:
- Services change;
- new technologies are introduced;
- processing practices change; or
- legal requirements evolve.
The latest version will be published with an updated revision date.
Where a material change significantly affects existing users, reasonable notice may be provided where appropriate.
25. Applicable Framework
CaLeo Academy intends to process personal information in accordance with applicable Indian:
- privacy law;
- information-technology law;
- data-protection requirements;
- consumer-protection requirements; and
- other applicable legal obligations
as they apply and come into force.
Nothing in this Privacy Policy is intended to remove any right available to an individual under applicable law.
26. Privacy Complaints and Grievances
For privacy questions, requests, complaints or grievances, contact:
CaLeo Academy
A CaLeo.life initiative
Email: caleoacademy@gmail.com
Please provide sufficient information for us to identify your account and understand the request.
We may request reasonable verification before responding to requests involving personal information.
We will endeavour to address legitimate grievances within the period required by applicable law.
CaLeo Academy
A CaLeo.life initiative
We aim to use educational technology in a manner that supports learning while respecting the privacy, safety and dignity of every learner.